Infrastructure & Operations

End-to-End Solutions Customized to Meet Institutional Needs

At Collegis, we understand higher ed technology because we’ve been providing Information Technology services to our partner universities and colleges for more than 20 years. We know that IT’s role is about more than fixing computers – it’s about managing the digital transformation of tomorrow’s university.

Fully Managed IT Services

Our higher education-specific technology capabilities include everything a well-balanced ecosystem needs, from cloud-based integration to 24/7 security monitoring. We have expert technologists who know the IT processes needed to keep your environment running smoothly. And our managed services are tailored to fit your needs, so your staff can decide whether you’d like us to manage your entire IT environment or only certain aspects of it.

Customizable Managed IT Services Include:

  • Personal Support Center
  • Information Security Management
  • Virtual CIO
  • Business Process Optimization
  • Wireless Network Services
  • Cloud and Data Center Systems
  • Application Development and Support
  • Asset Management, including contract negotiation
  • Campus and Desktop Technology Support
  • Learning Management Systems (LMS) Support
  • Student Information System (SIS) Support
  • Customer Relationship Management (CRM) Support

Personal Support Center

The Collegis Personal Support Center (PSC) offers 24/7 technical support for students, faculty and staff. Our friendly professionals are process-oriented and will help navigate every inquiry from password resets to providing knowledge on how the systems work. Our staff pride themselves on being your single point of contact for every concern. Best of all, you’ll never have to worry about service outages because our services are managed across fully redundant locations to ensure your customers will always be tended to.

Every service level agreement with our Personal Support Center

  • Scalable staffing models to handle busy call times
  • Industry-leading ticket-management systems for phone, email and chat communication
  • Remote desktop support

Business Process Optimization

Take a close look at your student lifecycle processes through the lens of your institution’s mission and goals. Using technology, design and configuration, we’ll collaborate with your leaders to provide a self-service student portal to streamline communication and reduce hand-offs between teams. Business process optimization will eliminate data-entry duplication, meaning your staff will have more time to improve student experiences.

Wireless Network Services

Today’s students demand fast and reliable WiFi. Provide them with the reliable access they need to do their best work as well as that needed by your faculty and staff to do their jobs to the best of their ability. Collegis provides full networking support services that align with your institution’s priorities and ensure end-to-end communication.

Our services include:

  • Network security and bandwidth management
  • Wireless network management
  • Migration and upgrades to current generation technologies

Our Approach

Customizable Services
After a deep assessment of your technology landscape, we will build a tailored solution that aligns with your institutional objectives.

Your IT Ally
At Collegis, we are technology agnostic. We believe in a collaborative partnership approach and make it our priority to assist with any questions or concerns you may have.

Cost-Efficient Business Solutions
Our integrated IT services focus on driving cost efficiencies and maximizing your institution’s return on its technology investment.

Higher Ed-Focused
Collegis has more than 20 years of higher education technology experience, from enrollment and learning technology development to complete tech outsourcing.