Let us introduce you!
Marketers, designers, software engineers … just a few of the people who dive into each of our partners’ missions, goals and values in order to create custom revenue and enrollment growth solutions. Every single person at Collegis is integral to our ability to deliver for our partners. We sat down with Technical Support Analyst Josehn Issangya to find out who he is and what he does.
How do you describe your job to people outside of your field?
We provide technical support for students and educators. We are often known as the “help desk” or “personal support center.”
How is your role key to supporting our partners?
I and my team support over 40 colleges and universities, acting as the “IT help desk” or personal support center for each. I help make sure we’re ready to answer our customers’ questions so that they can get back to being productive on their digital systems.
What are some typical questions you get from either coworkers or partners?
Can you help me reset a password? Can you help me get started on my college’s learning management system or show me how to get to the next step?
What skills do you need to do your job?
You need to be able to adapt to escalated situations, be informed on the most up-to-date procedures, be accountable, and patient.
What do you most enjoy about your job?
I enjoy helping others complete their tasks and have a comfortable experience at work. When I first started, I had a very rough time getting the handle of things. But my team supported me through this period, and I aim to do so for others.
What do you most enjoy about working at Collegis?
The company shows effort to keep all of its departments in communication with each other and provides many events and opportunities for coworkers to spend time together.
Are you drawn to higher ed? If so, why?
At first, I was drawn to the personal support center (PSC) position alone. But now that I have gained knowledge on higher education tech systems, I am looking forward to pursuing this route.
What is one thing you’ve learned about higher ed since you started working at Collegis?
It takes a lot of work and dedication to make sure that all our websites and learning platforms are operating in the best condition. My hat goes off to all the people that work behind the scenes to make this possible.
What do you most value today from the experience you had as a college student?
When I was in college, I did not take advantage of the technical support that was offered. Now that I am working on the other side, I see the importance of my position and how it could have eased some of the situations that I experienced back then.
Three words that describe Josehn’s role: technical, patient, accountable
Qualities sought in new hires: dependable, kind, motivated
College: Southern Illinois University Carbondale
Degree: Bachelor of Arts with a minor in Art History and specialization in Communication Design.
What is on your bucket list? I would like to own a Tesla some day!
What is the last app you downloaded to your mobile phone and/or tech tool you purchased for yourself?
I just got the LG G7 ThinQ. The last phone I had was almost four years old.