Reshape your future with transformative tech.
Prepare for the next generation of students, today.
At Collegis, we understand higher ed technology because we’ve been providing Informative Technology services to our partner universities and colleges for more than 20 years. We know that IT’s role is about more than fixing computers – it’s about managing the digital transformation of tomorrow’s university. Today’s student is tech savvy and technology is constantly changing – institutions need IT to lead them to the cloud, mobile apps, artificial intelligence and next-generation platforms.
We’ll partner with you to strategically plan and implement solutions for automation, 24/7 self-service and data privacy controls; we’ll identify where technology can provide new capabilities now and in the future. Managing your IT ecosystem is a complex and on-going process, and we’ll be there with you every step of the way.
Fully Managed IT Services
Our higher education-specific technology capabilities include everything from cloud-based integration to 24/7 security monitoring. We have expert technologists who know the IT processes needed to keep your environment running smoothly. Our managed services are customizable, so your staff can decide if you’d like us to manage your entire IT environment or only certain aspects of it. Our Customizable Managed IT Services Include:
- Personal Support Center
- Information Security Management
- Virtual CIO
- Business Process Optimization
- Wireless Network Services
- Cloud and Data Center Systems
- Application Development and Support
- Asset Management, including contract negotiation
- Campus and Desktop Technology Support
- Learning Management Systems (LMS) Support
- Student Information System (SIS) Support
- Customer Relationship Management (CRM) Support
Personal Support Center
The Personal Support Center (PSC) offers 24/7 technical support for students, faculty and staff. Our friendly staff are process-oriented and will help navigate every inquiry from password resets to providing knowledge on how the systems work. We’ll implement a Service Level Agreement to ensure your goals are being met. Our staff prides themselves on being your single point of contact for every concern. Best of all, you’ll never have to worry about service outages because our services are managed across fully redundant locations to ensure your customers will always be tended to. Our Personal Support Center includes:
- Scalable staffing models to handle busy call times
- Industry-leading ticket-management systems for phone, email and chat communication
- Remote desktop support
Information Security Management
Data breaches are becoming more common and complex. Institutions have to rigorously protect their sensitive data against constantly evolving cyberattacks. Many companies don’t have the resources to hire an IT expert to ensure their data is constantly stable. Your data is the most valuable asset of your institution, and when you partner with Collegis, it will always be safe.
Virtual CIO Services
Our virtual CIO services allow you to tap into the knowledge and expertise of a CIO without gaining the overhead of a full-time executive. We’ve got a wealth of higher-ed tech leadership experience to help shape your IT strategy. We’ll design a robust technology roadmap to help plan your future IT needs and provide oversight of your IT services to ensure a great student – and faculty – IT experience. You’ll get:
- Support in selection and implementation of strategic technologies
- Guidance for your on-campus support staff to ensure successful delivery of IT services
- Expertise with focus to ensure your costs are optimized and waste is eliminated
- A customized technology plan that analyzes costs, value and risks while providing a detailed path to growth
Business Process Optimization
We’ll collaborate with your institutional leaders and process owners to provide analysis for student lifecycle processes. Our processes will be developed to support your institution’s mission and goals through technology, design and configuration. We’ll provide your institution with a self-service student portal to streamline communication and reduce hand-offs between teams. Business process optimization will eliminate data-entry duplication, meaning your staff will have more time to improve student experiences. We hold ourselves accountable for your service performance, and our services are results driven.
Wireless Network Services
Today’s students demand faster WiFi than ever before. Collegis provides full networking support services that align with your institution’s priorities and ensure end-to-end communication. Our services include:
- Network security and bandwidth management
- Wireless network management
- Migration and upgrades to current generation technologies
There is enough uncertainty in these trying times, worrying about how to properly assess your students in these newly-transitioned courses shouldn’t be on your list of concerns. We’ve compiled some actionable advice to help you overcome this challenge.
Having the technology required to operate in a fully virtual world, coupled with 24x7 technology support, will determine how quickly your workforce becomes effective and productive in this new environment. We identified 4 critical areas to prioritize as you make this transition.
The abrupt transition to online instruction is challenging for faculty and students, but this shift also stresses the institution’s current learning technology ecosystem. We've identified 4 core learning technologies required to support a successful transition of residential courses to online delivery.