Tech Troubles: How Technology-Student Interactions Impact Retention

A report from your end users

In partnership with Inside Higher Ed, Collegis surveyed 450 students to gauge the impact of higher education technology on both their learning experiences and opinions of the school. Higher ed leaders will want to read our report, “Tech Troubles: How Technology-Student Interactions Impact Retention,” to dive deeper into how technology environments can help (or hinder) the student journey.

Students raise high-stakes concerns

While our study indicates colleges and universities are succeeding in some aspects of technology usage (digital communications, for one), the results also exposed several areas where technology hurdles are damaging, or even disastrous, to the student experience:

Website application hurdles: A quarter of students report some level of difficulty.
No internet, no class? Technical issues cause distractions and lost class time, both on and off campus.
Retention at risk: Over 40% of students who experienced tech issues question whether to continue their education at the institution.

Plus! Included in the report are reactions to the findings from higher ed leaders. They share the top challenges their schools face in addressing the issues raised by students.

Download the report for summaries by topic, stand-out results from audience segments, charts that show the intensity of student sentiment, and recommendations for technology investments to improve student success.